求翻译：顾客的期望就是顾客需要的产品与服务应该达到的标准。当顾客对这种标准要求期望过高时,一旦酒店的产品或服务达不到要求,顾客就会有一种失落感,有一种受欺骗上当的感觉。比如客人在三星级的酒店,却希望得到五星级的待遇,其结果就只有失望。是什么意思？

Expectations of the customer is the customer needs the products and services should meet the standards. When the customer requirements of this standard to expect too much, once the hotel's products or services meet the requirements, the customer will have a sense of loss, there is a feeling of decep

Customers' expectations, the customer needs to the products and services should meet the standards. When the customer of such standards for high expectations, as soon as the hotel is one of the products or services, customers will also have a sense of hopelessness, a feeling of the swindling. As gue

The standard which customer's expectation is which the customer needs the product and the service should achieve.When the customer has expected high to this kind of standard request, once the hotel product or the service cannot meet the requirements, the customer can have one kind of sense of being

Customer's expectation that customers need products and services should meet the standards of. When the customer's high expectations for this standard, as soon as the products or services do not meet the requirements of the hotel, customers will have a feeling, a feeling deceived trap. Guests at the

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