求翻译：课题通过研究国内外呼叫中心发展的现状和趋势，以及广电企业面临的服务和管理问题，提出了平台建设的系统需求，并重点分析了系统的功能需求；得出了平台的总体架构、拓扑架构、功能结构及系统的可靠性、安全性设计；接着对核心功能模块“大故障管理”、“投诉管理”进行了详细设计；然后，通过对系统的测试，说明了系统的可用性，很好的满足了客户的需求，达到了预期目标。是什么意思？

Topics through research at home and abroad call center development of status and trend, and radio and TV Enterprise faced of service and management problem, made has platform construction of system demand, and focus analysis has system of function demand; came has platform of overall schema, and top

Topics at home and abroad through a study of call center development status and trends, as well as radio and television enterprises are faced with the service and management issues, raised platform-building system requirements, and to focus on the analysis of the system's functional requirements; ca

Topics through research at home and abroad call center development of status and trend, and radio and TV Enterprise faced of service and management problem, made has platform construction of system demand, and focus analysis has system of function demand; came has platform of overall schema, and top