求翻译：并通过对银行、信用卡公司、产品维修厂及长途电话公司的研究将服务质量缩减为有形性、可靠性、响应性、确定性和移情性五构面，即SERVQUAL模型是什么意思？

And through banks, credit card companies, products, plant maintenance and long-distance telephone company's study will be reduced to tangible service quality, reliability, responsiveness, empathy and certainty of five dimensions, namely, SERVQUAL model

正在翻译，请等待...

And through to the bank, the credit card company, the product service factory and the long-distance telephone call company's research the grade of service will reduce for visible, the reliability, responsiveness, determinism and moves the disposition five construction surface, namely SERVQUAL model

And through the banks, credit card company, product, repair workshops and research on long distance telephone service quality has been reduced to tangible, reliability, responsiveness, certainty and five dimensions of empathy, that SERVQUAL model

And through the banks, credit card company, product, repair workshops and research on long distance telephone service quality has been reduced to tangible, reliability, responsiveness, certainty and five dimensions of empathy, that SERVQUAL model