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  • 匿名
关注:1 2013-05-23 12:21

求翻译:客户的情绪是完全有理由的,是理应得到极大的重视和最迅速、合理的解决的。所以让客户知道你非常理解他的心情,关心他的问题.无论客户是否永远是对的,至少在客户的世界里,他的情绪与要求是真实的,我们只有与客户的世界同步,才有可能真正了解他的问题,找到最合适的方式与他交流,从而为成功的投诉处理奠定基础。是什么意思?

待解决 悬赏分:1 - 离问题结束还有
客户的情绪是完全有理由的,是理应得到极大的重视和最迅速、合理的解决的。所以让客户知道你非常理解他的心情,关心他的问题.无论客户是否永远是对的,至少在客户的世界里,他的情绪与要求是真实的,我们只有与客户的世界同步,才有可能真正了解他的问题,找到最合适的方式与他交流,从而为成功的投诉处理奠定基础。
问题补充:

  • 匿名
2013-05-23 12:21:38
The mood of the customer is fully justified, and deserves great attention and the most rapid, reasonable solution. So let customers know how much you understand his feelings, and concerned about his problem. Regardless of whether the customer always is right, at least in the customer's world, his em
  • 匿名
2013-05-23 12:23:18
正在翻译,请等待...
  • 匿名
2013-05-23 12:24:58
The customer mood has the reason completely, is should obtain the enormous value and most rapid, the reasonable solution.Therefore lets the customer know you understood extremely his mood, cares about his problem. Regardless of customer whether forever is right, in the customer world, his mood and t
  • 匿名
2013-05-23 12:26:38
Emotion is fully justified by the customer, are the most rapid, deserves a great deal of attention and reasonable solution. So let the customer know that you understand his feelings, concerned about his problems. regardless of whether the customer is always right, at least in the customer's world, h
  • 匿名
2013-05-23 12:28:18
正在翻译,请等待...
 
 
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