求翻译：客户在投诉时会表现出烦恼、失望、泄气、发怒等各种情感。你不应当把这些表现当做是对你个人的不满。特别时当客户发怒时，你可能心里会想：“凭什么对着我发火？我的态度这么好。”要知道愤怒的情感通常都会潜意识中通过一个载体来发泄。因此对于愤怒，客户仅是把你当成了倾听对象。是什么意思？

Customer complaints would show troubles, disappointed, discouraged, angry and other emotions. You should not be the performance of these as your personal dissatisfaction. Especially when the customer is angry, you may be I would think: "Why at me angry? My attitude is so good to know that through a

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Customer when suit can display the worry, disappointedly, is discouraged, gets angry and so on each kind of emotion.You do not have these performance regard to be to your disaffection.Specially when when the customer gets angry, in your possibly heart can think that,“Why treats me to get angry? My m

正在翻译，请等待...

正在翻译，请等待...