求翻译：请你不要担心,我刚才查询没有信息返回,可能包裹在海关那里丢失,我已经发函给邮局查询,可以为你全额退款或者重新邮寄一个,你有什么想法请告诉我们,谢谢是什么意思？

Please do not worry, I just did not query the information back, wrapped in customs there lost, I have sent a letter to the post office for you a full refund or re-mailing a you have any ideas please let us know, thank you

If you don't worry, I have no information to return may be wrapped in the Customs and Excise Department, where they lost, I have already sent a letter to the Post Office, you can query for you a full refund or re-post a, what do you have ideas please tell us, thank you

Please do not worry that, I inquired a moment ago did not have the information returns, possibly wrapped in customs there loss, I already sent the letter to the post office inquiry, might refund money for your sum total or mail one, you had any idea please to tell us, thanked

Please do not worry, I have a query returns no information, may be wrapped in lost customs there, my query has sent a letter to the post office, can provide you a full refund or to mail a, do you have any ideas please let us know, thank you

正在翻译，请等待...