求翻译：卖家提供的交易号我作过仔细查询(分别在邮局网上专业国际包裹网站和11185邮局电话查询)都告诉我这两件包裹没有到过中国或上海的任何信息.我要求卖家全额退款.是什么意思？

Transactions provided by the seller, I made careful inquiries (respectively in the post office online professional international parcel website and the 11185 post office telephone inquiries) told me that these two parcels have never been to China or any information in Shanghai, I asked the seller in

Selling a home with the transaction, I made a careful inquiry, respectively, in the post office on the Web Professional International parcel post office web site and 11,185 telephone enquiries) have told me that the two packages have never been to China or any of the information in Shanghai, I asked

正在翻译，请等待...

Transactions provided by the seller, I make a careful inquiry (in professional international parcel post Office Online sites and 11,185 post office telephone enquiries) told me that the two packages without any information to China or Shanghai. I ask seller for full refund.

The seller provides the transaction number I have made the careful inquiry (separately on post office net specialized international package website and 11185 post office telephone inquiry) all tell me these two packages not to have been to Chinese or Shanghai's any information. I request the seller