求翻译：我们已经向财务部提交了退款记录，可能财务部出了些问题，所以退款迟了，希望你能谅解，我们会马上帮你解决，我们没有理由拿着你的钱你没收到我们的产品是什么意思？

We have submitted a refund to the Finance Ministry records, some out of the Finance Department may issue a refund so late, I hope you will understand, we will immediately help you, we have no reason to take your money, you do not receive our product

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We already submitted to the finance department had refunded money the record, the possible finance department to have a problem, therefore refunded money has been late, hoped you could forgive, we could help you to solve immediately, we did not have the reason to take your money you not to receive o

We have submitted to the Finance Department refund may finance department that had some problems, so a refund late, I hope you will appreciate, we'll help you out, we have no reason to take your money and you haven't received our products

We have submitted to the Finance Department refund may finance department that had some problems, so a refund late, I hope you will appreciate, we'll help you out, we have no reason to take your money and you haven't received our products