求翻译：顾客抱怨分投诉型和非投诉型两种。投诉型抱怨是指在顾客在接受服务的过程中产生了不满,直接向酒店进行投诉,使不满意能得到及时化解;非投诉型抱怨是指顾客在接受服务的过程中产生的不满意,不是直接向酒店投诉,而是采取当时不声张的办法,在事后将这种不满意向友人或亲人传递,在社会上宣传扩大。是什么意思？

Customers complained divided into two kinds of complaints and non-complaint. Type complain of the complaint is dissatisfied with the customer in the process of receiving services, to make a complaint directly to the hotel, so not satisfied to be able to promptly resolve; non-complaint complaint refe

Customer complaints are complaints and non-type complaints. In complaint to complain about the customer is receiving services in the process, directly to the hotel with their complaint is not satisfied, so that can be implemented in a timely manner to complaints, the non-complaint is referred to in

The customer complained divides the suit and the non-suit two kinds.The suit complaint was refers in the customer in accepts the service in the process to have the disaffection, directly carried on the suit to the hotel, enabled not not satisfiedly to obtain the prompt melt; The non-suit complaint w

Customer complaints-complaints and non-complaint-two. Complaints type complained is means in customer in accept service of process in the produced has discontent, directly to hotel for complaints, makes does not satisfaction can are timely resolve; non-complaints type complained is means customer in