求翻译：　客户服务管理是指企业为了建立、维护并发展顾客关系而进行的各项服务工作的总称，其目标是建立并提高顾客的满意度和忠诚度、最大限度地开发利用顾客。是什么意思？

Customer service management refers to the general term of the service order to establish, maintain and develop customer relationships, the goal is to establish and improve customer satisfaction and loyalty, and maximizing the use of customer.

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Customer service management is an enterprise in order to establish, maintain and develop customer relations and services collectively, its goal is to create and increase customer satisfaction and loyalty, and maximize the development and utilization of customer.

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