求翻译：面临问题：广告公司作为服务行业的一种，要求有强烈的服务意识，经常需要保持与客户的联系，客服部每天要打无数个电话给客户征求客户意见或者汇报工作进度；公司内部创意部、制作部与客服部之间也经常会需要电话联系，咨询了解客户的需求，还存在部分员工公话私用的情况，所以每个月的通讯费用都很高。另外，客户的需求随时都可能需要更改的，经常要打电话到广告公司找相关客服人员，但由于客服人员同时负责多个客户，有时需要跟踪业务出差，就会出现客户找不到人的情况，不能马上解决客户问题，让客户感觉自己不受重视，导致了客户的不满意，甚至因此终止合作。是什么意思？

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Faced with question: The advertisement company took the service industry one kind, the request%2

Faced problem: advertising company as service of a, requirements has strongly of service consciousness, often needs keep and customer of contact, customer service department daily to playing countless a phone to customer sought customer views or reported work progress; company internal creative Depa