求翻译：指客服人员与患者的沟通能力，特别是在处理医疗差错、医疗纠纷的技巧和能力方面的风险。通过对风险管理计划的实施，识别到该类风险对组织来说也是极高风险的。由于之前对客服人员专业的要求不高，现有的措施也仅是培训服务沟通能力。所以在处理医疗事物时经常由于讲错话或者态度不够好使本可避免的矛盾不断强化。风险计划实施后采取下列措施：是什么意思？

Refers to the customer service staff and the patient's ability to communicate, especially in dealing with medical errors, the risks of the skills and abilities of medical malpractice. Recognition to such risks through the implementation of the risk management program, is also a high risk of the orga

Customer service refers to the ability to communicate with the patient, especially in dealing with medical errors, medical dispute resolution skills and abilities of risk. Through the implementation of the risk management plan to identify the type of risk to the Organization but also a very high ris

Means customer service and communication skills, especially in dealing with medical errors, the risks associated with the skills and competencies of medical disputes. Through implementation of the risk management program, recognize the class of risk for the Organization, but also a very high risk. D