求翻译：　　客户关系管理(CRM)是企业总体战略的一种，它采用数据库和其他信息技术来获取顾客数据，分析顾客需求特征和行为偏好，有针对性地为顾客提供产品或服务，发展和管理顾客关系，培养顾客长期的忠诚度，以实现顾客价值最大化和企业收益最大化之间的平衡。目前我国零售业客户关系管理方面存在如下问题:是什么意思？

Customer relationship management (crm) is one of the overall business strategy, databases and other IT access to customer data to analyze the characteristics and behavior of customer demand preferences, targeted to provide customers with a product or service, develop and manage customer relationship

Customer relationship management (CRM) is your organization's overall strategy, and it uses a database and other information technologies to obtain customer data analysis of customer's needs, characteristics and behaviors, and to provide customers with products or services, development and managemen

The customer relations manages (CRM) is the enterprise overall strategy one kind, it uses the database and other information technology gains the customer data, analyzes the customer demand characteristic and the behavior by chance, has pointed provides the product or the service for the customer, d

Customer relationship management (CRM) is one of the enterprise's overall strategy, it uses a database and other information technologies to get customer data, analysis of customer demand characteristics and preferences, targeted to the provision of products or services, develop and manage customer

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