求翻译：货物已经收到了，盒子的外观非常完好，但是打开以后发现眼睛已经破碎，断裂成二截。已经写信给卖家寻求解决方案，但是卖家没有给予答复。所以提出申诉。是什么意思？

The goods have been received, the box looks very good condition, but later discovered to be broken eyes open, breaking into two cut-off. Letter to the seller to find a solution, but the seller does not give the answer. So appeal.

Goods have been received, the box looks very good, but after I open eyes have found broken, broken into 2 parts. have sent a letter to sell the home for a solution, but selling a home does not have to respond. So, file a complaint.

The cargo had already received, the box outward appearance is extremely complete, but will open later to discover the eye already broke, breaks two sections.Already wrote a letter to the seller seeks the solution, but the seller has not given the answer.Therefore proposes the appeal.

The goods have been received, the appearance of the box is very good, but since it was opened found that eye has broken, breaking into the second cut. Had written to the sellers to seek solutions, but the seller did not reply. So file a complaint.

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