北京商务英语写作,北京一张“图”，搞定商务英语写作！ - 【青云翻译网】

汇丰商务英语写作教程（30）如何回复客户的投诉信件？下面的方法教你轻松搞定。difficult letter #3: responding to an unjustified complaint the situation an hsbc customer in hong kong has written to complain about charges for returned cheques.